Providing LGBT Reader’s Advisory Services

Today’s guest blogger is Amanda Wanner, the Library Coordinator for Qmunity’s Out on the Shelves Library and an MLIS student at UBC’s School of Library, Archival and Information Studies.

An average-looking teenage girl approaches the reference desk, and shyly asks, “do you have any novels with bisexual girls?” Quick! What do you do? Do you rattle off the first (or maybe the only) book you can think of? (“Have you tried Annie on my Mind”?) Do you give the patron a blank stare? Does your body language look welcoming and casual, or do you tense up and give the impression that you are uncomfortable?

Based on a landmark 2005 study of public libraries in Vancouver1, a surprising number of librarians handled a similar query with devastating incompetence. In this study, a confederate patron (a high school girl) asked 20 different library reference desks, “I am planning to start a club at my high school. A gay-straight alliance. What books do you have that could help me out?” Some of the worst responses to the reference request included blank stares, raised eyebrows, walking away in the middle of the reference interview, tense body language, and making disparaging remarks about the topic.

The study reported:

Despite the fact that the reference desks were not busy, it seemed to Angela [the confederate patron] that many librarians wanted to conclude this “non-routine” interaction as soon as possible. In three cases, Angela recorded that once the librarians clarified that she wanted gay and lesbian materials, they became even more rushed, despite the fact that no customers were waiting. During the interviews, two librarians uttered what Angela considered were disparaging remarks about her topic: one referred to gay and lesbian-related fiction as “weird fiction,” while another said that she had moved teen gay and lesbian fiction to another location so the library “wouldn’t offend anyone.” (Curry, 2005, p. 70).

Given this history, is it any surprise that LGBT patrons may not feel comfortable approaching a reference desk? For members of a historically marginalized community, approaching a reference desk to ask about LGBT-related items takes courage. Sure, we live in Canada, where we have made great strides for gay and lesbian civil rights. But civil rights battles for trans* rights are still ongoing, and changing minds and attitudes in some areas will take time. The study quoted above was conducted in 2005. How do librarians today deal with LGBT questions? Have things gotten better?

As a specialised genre, many do not know how to find LGBT materials. It’s easy to consult a booklist, or rattle off the one or two popular LGBT titles that come to mind (“I bet we have a copy of Boy Meets Boy somewhere…”) – and cross your fingers that the patron isn’t looking for something more specific.

But here’s the dirty truth: LGBT books are not a monolith group, and nor are the members that belong to it. In fact, if you look carefully, you will find that LGBT literature is a robust genre, ranging from poetry and essays by sex workers to campy lesbian novels to gender variant young adult novels. Many of these wonderful books, in fact, are carried by our public libraries, but can get lost in the catalogue, buried by inappropriate or offensive LC subject headings.

Are you prepared to provide reader’s advisory services for wide-ranging queries such as:

  • “I’m looking for a good young adult book with a gender variant character. What should I read?”
  • “I think I might be bisexual! Do you know of any good books that star a bisexual character?”
  • “My son has started cross-dressing. Do you have a good book that deals with transgender youth?”
  • “I’m looking for a campy lesbian mystery novel. Do you have any, preferably something really recent?”

Don’t freak out! Resources abound to help you navigate this tricky genre!

Book awards

One of the best ways to keep abreast of recent developments in queer literature is to consult the “Lammys” (Lambda Literary Awards), the largest and most visible awards given in queer literature. Competition categories are highly varied and specific, making it a great source for reader’s advisory research. Prizes are awarded in areas as diverse as “lesbian erotica”, “bisexual fiction”, “transgender fiction”, and “LGBT speculative fiction”, to name a few.

Other notable awards for LGBT literature include:

Booklists, blogs, tumblr…

Using social media is key to keeping on top of new developments in LGBT literature. The breadth of blogs, tumblrs, and booklists online is extensive and overwhelming, so I’ll just name a couple of key spots here. This list is by no means comprehensive!

Publishers

Looking at recent publications from LGBT-friendly publishers (especially local ones) is another great way to stay on top of the literature. A few good local publishers to keep an eye on include:

For more, see Lambda Literary’s list of LGBT Publishers and LGBT-friendly Publishers.

User generated content

Bibliocommons

One of the best ways to navigate LGBT literature is to go straight to the source. How do patrons themselves describe these books? User-generated tags and lists ensure that similar items are grouped together by the population actually reading the materials, and help sidestep the issue of inappropriate or outdated LC cataloguing.

For example, when looking up Zoe Whittall’s novel Holding Still for a Long as Possible in the VPL’s Bibliocommons, the LC subject headings listed for the book are (as of the date of this writing):

These headings aren’t very useful if you’re trying to find a queer-related book! However, patrons reading the book have tagged it as:

  • transgender
  • ftm
  • glbt
  • glbtq
  • lesbian
  • lgbt
  • trans*

What a goldmine! As you can see, using tags has the benefit of allowing users to use their own language to describe books as the language changes, but because tags aren’t a controlled vocabulary, there can also be some repetition or redundancy. That’s okay! Clicking any of these tags brings up a dynamite list of other related books that users have also tagged.

Goodreads

Finally, use a social media site created specifically for bibliophiles, such as Goodreads, LibraryThing, or Shelfari. On Goodreads – my site of choice – users can add books to “shelves” (aka add public tags), which are a good way to check whether others have pegged a book as LGBT. The “listopia” function is another way to find similar books based on different characteristics of the book. Users are able to create lists, add to them, and vote on the most relevant titles, making them highly flexible, diverse, and comprehensive.

Making Changes at YOUR Library

When thinking about reader’s advisory services at your library, always include LGBT content. Why? Even if you never see them, LGBT patrons live in every community. If LGBT patrons are not visible in your library, it may be because they do not feel welcome, not that they do not live in the area.

What can your library do to serve the LGBT community?

  • Try creating displays of books that are visible and prominent. Displays that are outdated, placed in unused corners – or worse, completely absent in the first place! – sends a message about the types of services your library offers.
  • Train staff to handle LGBT reader’s advisory questions with sensitivity and tact (including information about pronoun usage, gender neutral bathrooms, and the diversity of LGBT books available).
  • Create a reader’s advisory booklist/manual for patrons with robust LGBT suggestions. Many patrons who are interested in LGBT materials will never approach the reference desk in the first place. Providing anonymous, asynchronous, or self-serve options are critical for this population.

Looking for more information? Check out the LGBT reader’s advisory manual I created for the Out on the Shelves Library at Qmunity, where I am currently the Library Coordinator.

1. Curry, A. (2005). If I Ask , Will They Answer?: Evaluating Public Library Reference Service to Gay and Lesbian Youth. Reference and User Services Quarterly, 45(1), 65–75.

Throughout the month of May students from UBC’s School of Library, Archival and Information Studies will be posting their best Readers’ Advisory tips to the RAIG blog!

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About thematthewmurray

Matthew recently completed his MLIS at the University of British Columbia School of Library, Archival & Information Studies in Vancouver, Canada. He currently spends his time acting as webmaster for the BCLA Readers' Advisory Interest Group and ASIS&T's Digital Libraries special interest group, content editing for the graphic novel review site No Flying No Tights, and organizing gaming and zine related events for American Library Association conferences. He's the editor of the fiction anthology zine Two-Fisted Library Stories, and is really into Raspberry Pi computers and maker stuff in general.

3 thoughts on “Providing LGBT Reader’s Advisory Services

  1. Scott Loman/Adult Library @ Johnson County Public Library, Franklin, IN

    Excellent article. Tried to access your LGBT reader’s advisory manual but it was a bad link. Can you provide? Thank you. Scott

    Reply
  2. Pingback: Crossover! Featuring Jandy Nelson’s I’ll Give you The Sun | LGBTQ Readers' Advisory

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